Iron Mountain Senior Systems Engineer in Bangalore, India
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
This role is for providing level 2 support for O’Neil, Request Web and Manhattan scale application.
Key Areas of Responsibility
Troubleshooting and resolution of technical issues and functional questions
Analysis and investigation of application failures
Technical Research, Troubleshooting, root cause analysis of system and application related issues
Providing workaround solutions to the reported problems
Outage resolution & performance stabilization
Incident resolution within agreed SLAs
Incident closure with appropriate product types and classification details
Handle Information requests and ad-hoc queries
Managing queue, prioritizing tickets, ensure proper assignment and closure of tickets
Monitoring alerts of batch jobs and applications while being on call
Convert Incidents into problem as required along with supporting data and procedures
Understanding & analysis of user requirement for minor enhancements.
Update the knowledge base on new issues and resolution
Identify reasons to reduce number of incidents
Support metrics reporting ( Monthly/Quarterly)
Managing and Performing recurring and scheduled activities
Ensure IT processes related to security, compliance are followed
Working knowledge of Progress Databases and Progress Language.
Knowledge of Unix commands.
Excellent verbal (oral) and written communication
Excellent problem resolution skills
Highly motivated and Customer focused (internal and external)
High energy level with outstanding work ethic
Ability to think strategically, and act tactically
Reliable Team Player
Strong written and verbal communication skills with the ability to present
Customer satisfaction orientation
Ability to develop relationships, work well with teams, and influence others
Industry and/or company knowledge
Exhibits a positive approach and the ability to work efficiently as either an individual contributor or team lead
Strong willingness to learn new technologies, dive into challenges and take direction
Understand technical components of the job
Attention to detail and process oriented
Any BE/B Tech/ MCA who has maximum of 3 Years relevant experience in Application Support.
This job description is not an all-inclusive statement of every duty and responsibility and is not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
Iron Mountain is an ‘Equal Opportunity Employer’ and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual orientation or any physical disability.
Name & Designation of the Requester
Date of Request
Category: gja_Information Technology
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE