Iron Mountain Senior Systems Engineer in Bangalore, India
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Participate in design discussions about the technical implementation and consider the tradeoffs to support business value, scalability and delivery timeline.
Coordinate system changes and represent the InSight™ team on Change Management meetings
Troubleshoot and analysis of system issues as they arise
Join critical incident calls for priority 1 issues as the InSight™ subject matter expert
Perform Problem Management tasks as defined by ITILv3
Coordinate root cause analysis post critical incidents
Work with and support InSight™ Implementation Team with setting up POC and Pilot Customers
Create and maintain system documentation and support processes
Provide training and documentation to lower level teams as needed
Identify support tasks that can be shifted to lower level teams
Communicate verbally and in writing with InSight™ customers
Other duties as assigned
Category: Information Technology Group
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