Iron Mountain InSight Systems Engineer - L3 Support - UK in Birmingham, United Kingdom
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Systems Engineer, Level 3 Support will be in the Iron Mountain InSight™ organization. InSight™ will enable full lifecycle management for Customers’ physical and digital records and information and provide predictive insights into that information, through a consumer quality user experience. This newly created and critical organization will be instrumental in supporting Iron Mountain customer's digital transformation and expanding Iron Mountain's relevance as global Information Management Services provider.
We are looking for a talented Level 3 Systems Engineer who has the experience necessary to help build out our existing infrastructure and troubleshoot problems as they arise. We are a growing team creating an exciting new product utilizing the latest technology in machine learning and cloud services. The ideal candidate for this position can prioritize mission critical tasks and coordinate expansion of our system so updates and other maintenance tasks do not get in the way of daily operations. In addition to solid technical, analytical, and troubleshooting skills, the candidate must have great soft and customer services skills allowing them to confidently interact with customers and explain highly technical concepts in simple easy to understand terms. Further experience with Google Cloud Platform and Release Management process is strongly desired.
What you will do
Coordinate system changes and represent the InSight™ team on Change Management meetings
Troubleshoot and analysis of system issues as they arise
Join critical incident calls for priority 1 issues as the InSigh subject matter expert
Work with Development and Engineering teams to troubleshoot and resolve issues
Create and maintain system documentation and support processes
Provide training and documentation to lower level teams as needed
Identify support tasks that can be shifted to lower level teams
Communicate verbally and in writing with InSight customers
Work with Project Management, Sales, and Implementation teams on Proof-of-Concepts and customer onboardings
Identify areas of process improvements and automations
Other duties as assigned
What you will bring
Experience with Google Cloud Platform or other Cloud platforms
Strong Experience in Linux
Experience with Bash scripting
Excellent Ticketing Experience
Excellent Remote Troubleshooting experience
Excellent Customer Service Skills
Strong communication, collaboration and problem solving skills with a track record of delivering production grade systems in a team environment
Motivated individual who learns quickly, has pride in building a new product and can engage others to accelerate technical solutions.
Familiarity with Splunk
Familiarity with Docker, Kubernetes, ElasticSearch, REST API technologies
Experience with Content Service Platforms (CSPs) such as Alfresco, Hyland, or Nuxeo
Experience with MoogleDB
Experience with SQL and database concepts and the ability to write complex SQL queries
Good Documentation Skills and experience writing support documentation
What we offer
Be part of an ever evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
The possibility of working from home.
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE