Iron Mountain Technology Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Audio Visual / Desktop Technician in Boston, Massachusetts

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

The AV/Desktop Technician implements and operates our video and audio conferencing infrastructure. This role works to resolve video connectivity and application problems expeditiously to eliminate and/or minimize down time. They run strategic projects, enhancements, upgrades, and maintenance required to facilitate business needs.

Candidates must be self-starters who possess the ability to work independently as well as part of a team. Responsibilities include; enterprise platform management (physical & virtual), client application delivery, and ensuring security compliance for desktop/mobile systems.

Position Highlights:

  • Competitive Salary(DOE) + Bonus Program

  • Comprehensive Benefits Package

  • Paid vacation, paid holidays, paid sick/personal time

  • Tuition Reimbursement

  • 401K with company match

  • Employee Stock Purchase Program

  • EAP- Employee Assistance Program


  • Participation in global virtual meetings and broadcasts.

  • Participate in large build outs from bid process through project completion

  • Oversight of AV equipment installation (such as displays, microphones, speakers, projectors, video teleconferencing, and connecting wires/cables)

  • Look for opportunities to enhance, automate, improve & streamline processes and procedures

  • Collaborate with team members in a positive supportive manner

  • Execute the endpoint engineering process for multiple operating systems including Microsoft Windows, Android, Apple iOS, Citrix XenApp platform, and optimize them for redundancy, performance, security, application virtualization and data protection.

  • Utilize available tools such as Tanium, Active Directory/GPMC, JAMF, among others, to perform complex hardware and software maintenance tasks and troubleshooting.

  • Provide Level 2 Desktop Support

  • Maintain existing standards for user profile management.


  • 3-5+ years minimum experience in the Audio/Visual/IT field at the enterprise level

  • 3-5+ years experience with a wide range of technologies, including control systems, video conferencing, distributed video systems, cameras, microphones, and other related electronics

  • Experience in supporting Meet LIve Stream events in the Enterprise

  • Quickly able to assess a technical problem and drive to resolution

  • Proven experience installing AV systems in an enterprise environment.

  • Strong verbal and written communication, interpersonal, teamwork, and customer service skills

  • Excellent customer service skills, considers the impact on the customer when making a decision

  • Handle details accurately and in a timely manner under pressure

  • Strong work ethic; self-directed and resourceful

  • Uses good judgment and tact.

  • Experience with Google Workspace is preferred

  • Experience with Microsoft AD & Group Policy

  • Experience with Tanium, JAMF and VMware a plus

Category: Information Technology Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0029438