Iron Mountain Director - Enterprise Platforms Product Manager in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Reporting to the VP - Technology Product Owner Lead, the Director - Enterprise Platforms Product Manager is a key thought leader in the digital transformation journey of Iron Mountain. We are seeking a leader to drive the modernization and consolidation of enterprise systems globally on to our standard enterprise platforms. This leader will partner with the enterprise platform teams to engage with stakeholders across the company, understand their needs, build strategic roadmaps, focus the delivery organization and enable value for the business.
Iron Mountain has grown organically and through mergers and acquisitions to over 55 countries globally. Enterprise applications have been focused on local needs in the past and there are growing needs for digital, modern platforms across regions and countries. To optimize cost and standardize processes globally, we have developed a set of global standard enterprise platforms: Customer Relationship Platform (powered by Salesforce), Global Finance Platform (powered by Oracle Cloud), Global Operations Platform, Human Capital Platform (powered by Workday), Enterprise Data Platform and our Digital Experience Platform. This product manager will need to work across the business on pressing needs and capabilities as well as adoption and migration holistically on to our global platforms. Working with the business and across regions on priority, short and long term decisions to obtain our long term vision.
This person will ensure the definition and priority of strategic business objectives and develop long term technology roadmaps that provide business value quarter over quarter. Working with stakeholders across the company, this leader will manage a focused intake process for demand on the platform balancing business capabilities and technical advancement. The product manager will also prioritize capabilities with input from stakeholders focused on business value enabled by the rollout of our enterprise platforms.
Candidate will be responsible for leading a team of product owners that enable the delivery of capabilities in an agile environment. They will also be expected to be a key thought leader that understands market trends and capabilities to spur ongoing improvement on the platform. Candidate will possess the necessary balance of strategic vision coupled with hands-on leadership when needed. Candidate should be an outstanding communicator capable of describing the business impact and cost justification of initiatives as well as the transformational potential of emerging technologies. Must possess executive presence, communication, and senior-level influencing skills.
Principal Duties and Responsibilities
Responsible for the overall Enterprise Platform adoption roadmap.
Manages effective stakeholder engagement across all levels. This includes the ultimate users of the platform, benefactors, executives and champions.
Defines, aligns and evolves the platform strategy and vision partnering across all other platform product managers.
Manages the demand process from small to strategic asks. Facilitates prioritization across stakeholder groups.
A talent multiplier who enables the product owners to drive focus and increase velocity
Understands and communicates the value being delivered by the platform. Maintains and communicates overall TCO of the platform.
Ensures features are defined and groomed to enable delivery of platform capabilities
Encourages creativity and challenge traditional thinking to solve business problems
Focuses on ensuring the platform is able to scale and deliver global standard capabilities
Keeps abreast of industry trends through benchmarking, participation in professional associations, etc. in order to lead strategic business direction of the department
Knowledge, Skills and Qualifications:
Number of Years of Work Experience: 10+ years as a technology professional
Ability to understand business problems and bridge with technology capabilities
Ability to look across the technology landscape and understand the structure and relationships other applications have to enable an effective data interchange and data ingestion
Experience with Agile teams and delivery. Experience as a product owner across multiple scrum teams or product owner at a scrum of scrums level.
Strong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations
Must be committed to a culture of continuous improvement
Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment.
Must be able to communicate effectively with users, executives and senior leaders at all levels
Ability to effectively prioritize and execute tasks
Strong communication, influencing, and presentation skills
Exceptional organizational skills with the ability to manage multiple projects and teams with competing priorities.
Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines
Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines
Agile Product Owner Certification
BS/BA degree in Computer Science/ Information Technology/ Data Science or related field or equivalent experience
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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