Iron Mountain Functional Coach in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
Functional Coach Function
Aligns the functional business needs from the client to the Insight Platform by developing and co-ordinating the configuration of functional designs. Responsible for the functional aspects of the Design Workshop, needs to capture and document fully the Content Model, Workflows, User Interface, Data Architecture & Persistence, Ingestion / Migration, Audit & Compliance requirements.
Creates the wireframes for the user interface design, flowcharts for workflows and tables for the content models, organisational design etc. Works with the software solution engineer to ensure that the models are correct and can be developed. Works with the Technical Architect to ensure that the models will work with any external application integrations planned. Contributes to the functional design element of the statement of work.
Capturing all of the functional requirements outlined by the client throughout the design phase of the application.
Helping the client prioritise those functional requirements based upon impact, urgency.
Ensuring a high quality functional design document is published to the client principle as part of the scope of work package.
Ensuring that the functional design document is agreed by the solution engineers and technical architects that it can be implemented.
Ensuring that the client principle has an accurate number of hours allocated to the implementation of the functional design.
Works with the client team and internal iron mountain teams to ensure that the workflows are deliverable and that they deliver the necessary information / data / objects in the correct way to make the solution function.
Good working knowledge of Insight LE platform / content services platforms and how to develop the UI/Workflow/ Content Models.
Be able to create flow charts and functional design documents from client requirements.
Good customer facing skills to manage expectations, to question functionality requirements and choices, to be able to guide and advise on best practices.
Able to visualise an application design from customer inputs, able to communicate that application into a functional design.
Application, UI and UX development experience.
Working knowledge of smartsheets, Jira, ServiceNow, Github, Visio, Lucidcharts.
Good understanding of Content Services Platforms and the marketplace.
Good understanding of Enterprise IT architecture and landscape.
Good understanding of agile software development.
Knowledge of application integration, single sign on, email services etc.
Excellent written and oral communication skills
Excellent presentation skills.
Degree in computer science or 5 years + equivalent experience in application design and development.
Demonstrated ability and experience executing projects using agile methodologies Experience creating and presenting professional client-facing documentation and demonstrating outstanding negotiation and collaboration facilitation.
Have ability and confidence working in a fast-paced and dynamic environment that requires self-directed initiative.
Category: Information Technology Group
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