Iron Mountain Manager, Project Management Office - Insight in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Manager - Project Management Office - Insight Location: Remote USA, Preference for Boston or Tampa
InSight is a cutting-edge AI enablement platform that applies industry leading ML tools, including custom models, to classify and extract entities from structured and unstructured content (Document Images, Audio and Video files, Other data files and sources).
The Manager - Project Management Office - Insight will provide overall, long-term coordination and management to company technical projects from initiation through delivery for new and existing customers. Establish effective communication with managers across technical and non-technical departments in order to identify key plan tasks and due dates. This manager will be involved in planning and managing project schedule and budget, and ensuring technical projects follow plans, remain on schedule and within budget.
This key role requires working directly with customers and internal teams, while maintaining professionalism and decorum as a leading representative of the Iron Mountain InSight team.
Essential Job Functions:
Collaborate with leaders at various levels to ensure technical project management- related activities support the strategic objectives of the company
Responsible for planning and delivering successful InSight solutions and seamlessly transitioning the customer to account management and L3 support teams
Leads a team of assigned technical resources through the InSight Implementation / Onboarding Process, including customer requirements, solution design, solution development, and testing activities
Analyze, plan and develop requirements and standards in reference to scheduled project
Hosts and leads technical requirement gathering sessions with internal and external participants
Contribute actively to the development of tools and enhancements to standardize and automate processes and procedures for onboarding customers
Analyzes and resolves issues. Escalates issues to senior management when required.
Supports and promotes Iron Mountain core values
Responsibility and Authority:
Responsible for reporting on all ongoing implementations of InSight project to executive management; including risk management
Responsible for the timely and successful implementation of InSight projects.
Responsible for the transition of the customer to account management and L3 support.
Responsible for training newly hired team members.
Responsible for identifying, resolving, and when necessary, escalating any issues that may be impeding the success of the project.
Functional Knowledge Skills & Competencies:
Education: Bachelor’s degree in Computer Engineering, Computer Science, Management or related field preferred
Strong project management/process background, 5+ years’ experience with a wide variety of methodologies, able to help lead general process direction
Proficient with oral and written communication including presentation to large groups
Attention to detail (both oral and written)
Effective time & prioritization management
Ability to manage/work well with the team and efficiently distribute expertise
Strong technical background and sound understanding of enterprise technical solutions including networking, storage, hardware, and software layers
Ability to grasp new technical concepts quickly
Familiar with Content Services Platforms
Business Process Management
Experience in Agile software development methodology (Mandatory)
Image Capture Technologies
Robotics Process Automation
AI using Machine Learning and Deep Learning models
Scrum Master Experience
Requires 5 plus years of proven project management experience in a matrix environment, utilizing agile SDLC methodology
Requires 5 plus year of experience managing implementation of highly technical, enterprise level technical solutions
5 plus years progressive technical experience implementing enterprise digitization solutions involving data capture, business processing management, and enterprise content management
2 plus years experience as a scrum master
Experience within the outsourcing, SaaS, or hosted solutions industry a plus
Experiencing delivering solutions on Cloud platforms (Azure, AWS, or GCP) a plus
Category: Information Technology Group
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