Iron Mountain Product Owner - Data Management and Visualization--REMOTE in Boston, Massachusetts
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Insight product is building a operationalization team whose vision is to deliver tools and processes for improving the serviceability or manageability of the platform, simplicity and speed of how it is repaired or maintained along with ease of diagnosing and understanding problems when they occur and making updates or modifications to the system.
We are hiring a Operationalization Product Owner who is responsible for working with IT operations, Imaging operations and other stakeholders—including other POs—to define and prioritize features and stories in the program and team backlogs. The PO is an integral part of driving the sequenced roadmap, backlog, and detailed requirements to introduce and enhance operational tools and processes to support the internal teams. This role will be responsible for driving operations process management efforts, including the design and improvement of Insight operational processes to measure operational performance, investment effectiveness, and identify opportunities for efficiencies and automation.
What great looks like in this role:
Passionate, team-oriented problem solver who understands and differentiates between what users want vs. what they need to meet operational efficiency goals (not afraid to influence and negotiate with Product Managers and stakeholders).
Demonstrate a hybrid of business and technical acumen and understanding of consumer centricity to enable digital experiences.
Partnering with the team of Digital Product Owners, define what capabilities and functionality each platform and process is responsible for enabling and, in partnership with Technology, determining how the platforms should be connected and integrated into the larger ecosystem.
Relentless in continuous upskilling across IT operations and Technology, and driving the ability to translate the bigger, strategic picture while also ensuring all details are accounted for to enable seamless, on-time delivery of capabilities.
To gather design inputs from cross-functional stakeholders, including product management, marketing, development , customer support, IT/Imaging operations, billing , scrum master, project management, and development team members.
To lead or participate in software scrum ceremonies and associated meetings and communications to stakeholders.
Managing requirements, use cases, documentation, and user stories for the current sprint as well as refining and preparing for subsequent sprints.
Software release planning & tracking:
Build, refine, and maintain the product backlog
Responsible for user story definition, writing acceptance criteria, providing clarifications necessary to assist the team with their story estimates, sprint planning, story sequencing, and drafting the team's specific objectives for the upcoming sprints.
Provide input on test strategy and test cases, being an advocate of quality solutions that meet or exceed defined customer expectations.
Manage and track release tasks & deliverables.
Perform reviews with internal stakeholders ( IT operations, Business and Imaging operations & customer implemntation teams throughout the design lifecycle to ensure alignment on solution designs and requirements.
Holds self and project team accountable for their deliverables to ensure timely, cost-effective project execution.
Prioritized backlog, grooming, user story definition and Agile support: either individually, or in partnership with stakeholders, create, maintain, and prioritize a well-defined backlog with requirements for work and project management features and capabilities which can be easily understood by our development team.
Proven ability to translate that plan into feature and user story development that spans multiple agile program increments. Attend agile ceremonies including daily standups, planning, and retrospectives, working in partnership with technology teams on execution.
Project execution and leadership: in partnership with the project teams, drive, negotiate, and prioritize activities and problem solve to mitigate risks to meet business commitments by staying on-schedule and within budget. Lead, collaborate with, and motivate a cross-functional team of stakeholders, project managers, scrum masters, business analysts, developers, and testers to build, execute and release features in alignment with strategic programs and automation initiatives.
Testing and deployment: Review and support the development of user acceptance test plans with the development teams to ensure a quality and defect free deliverable to our users. In some instances, support business user acceptance testing responsibilities (test plans and use cases creation to reflect requirements which demonstrate a deliverable meets a quality standard and is ready for use).
User training and change management: Collaborating with subject matter experts and managers to create clear and concise training materials and procedures with the appropriate amount of detail, and process-maps, to train our users and stakeholders.
Develop change management plans and socialization efforts to support adoption and ensure business readiness for new and enhanced tools, processes, and functions.
Skills & Competencies
Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering
Minimum of 3 - 5 years' experience defining & writing user stories and acceptance criteria for a Software Development team
Experienced in software development lifecycle (SDLC) including defect tracking and requirement management systems (e.g., Jira, Gitlab, Confluence, etc.)
Self-motivated, not requiring significant managerial direction
Adept at adjusting to changing circumstances quickly and professionally, comfortable with navigating ambiguity, and passionate about driving change
Excellent verbal, written, and interpersonal communication skills combined with technical acumen, understanding of leading operations tools and platforms
Extensive understanding of Agile methodology or previous experience, implementing Agile onto a team is highly preferred
High attention to detail and proven ability to manage multiple, competing priorities simultaneously
Excited to work in an organization that values and empowers an entrepreneurial spirit and specialized expertise
System/process oriented, problem solver, ability to manage multiple initiatives and balance the need to work strategically and hands-on
Prior experience as an Agile Product Owner or as a System Engineer in an Agile environment is very strongly preferred
SAFe or Scrum Alliance Product Owner or Product Manager certification preferred
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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