Iron Mountain Systems Engineer, L2 Support in Brampton, Ontario
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Systems Engineer, Level 2 Support will be responsible for providing remote support at our Canadian imaging centers that handles special customer projects. This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Reporting to the Project Coordinator for Global DS Service Operations, this individual will be the on-site lead for the Service Operations team. The Systems Engineer will be responsible for the day-to-day operations and support including scanning, imaging and managing file transfer.
Competitive Salary(DOE) + Bonus Program
Comprehensive Benefits Package
Paid vacation, paid holidays, paid sick/personal time
401K with company match
Employee Stock Purchase Program
EAP- Employee Assistance Program
Position is remote but also ability to go into local facility when needed if dynamic changes
The range of activities and tasks to be undertaken by the System Engineer, Global DS Service Operations (NA) include:
Daily maintenance activities to ensure all IT operations run smoothly.
Daily support for the local imaging center and for the central Kofax environment.
Manage and maintain the VMWare environment. Ensure security patches are applied check for stability.
Responsible for proper daily escalation of issues and off-hour on-call support.
Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.
Responsible for successful on-boarding of new DS customers and change requests for existing DS customers
Ensure constant systems/solution availability to meet project SLA’s
Deep understanding of the various IT functions
Proficient in Windows server and SQL
Relationship Management to navigate both the business and IT
Program/Project management experience
Effective written/verbal communication skills
Broad technical competence
Operational execution excellence
Strong organizational skills
Ability to plan strategically
Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly
Certifications such as A+, Network+, Security+, CCNA, VMWare,etc are preferred .
Working knowledge of scripting languages such as .net, VB etc
Experience in Kofax or any imaging platform is desirable.
Bachelor’s degree (B.A. or B.S.) from a four-year college or university or 5+ years of IT industry work experienc
You must be legally authorized to work in Canada on a full time permanent basis and may be subject to a customer background clearance investigation
ITIL v3 foundation and practitioner certification
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE