Iron Mountain ServiceNow Senior Developer in Cluj-Napoca, Romania
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The ServiceNow Senior Developer is part of the Service Management team that designs, plans, implements, executes and supports processes, procedures and the ServiceNow platform globally for Iron Mountain Data Centers (IMDC). This individual will be responsible for the technical design, scripting, and form/report layout of assigned enhancement/backlog items. Work with Service Management solution architect and Senior developer on code/script standards, supporting maintenance, continual service improvement and new capabilities on the ServiceNow platform.
This position needs to have ServiceNow System Admin Certification and ServiceNow Application Developer certification. The ideal candidate will apply process methodology accordingly, in addition to fully understanding the phases of the development lifecycle. Maintains ServiceNow knowledge of current & emerging technologies within the platform through articles, community and attending industry forums/user groups.
Proven experience as a key technical resource leading the development and delivery of ITSM and/or CSM solutions within the IMDC ServiceNow environments
Create/maintain solution documentation, release notes for all development work
Design, develop and deliver automated workflow solutions using ServiceNow Rest/SOAP/Orchestration/IntegrationHub capabilities
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Develop and manage application code, user interface (UI), and third party integrations
Develop necessary development documentation as needed e.g. project plan, technical design, developer notes, user manual, etc.
Hands-on experience in Service Catalog, Customer Service Management and Customer Service Management portal (CSM)
Design for and maintain a highly available and recoverable environment
Provide Administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
Active listening skills, respecting others' point of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Ownership, accountability, and attention to detail in all work efforts
Maturity, professionalism, and judgment; ability to excel with minimum supervision
Review proposed solutions with solution architect and ServiceNow team
Consulting with business users and stakeholders to obtain improvement feedback.
Working hours are varied and mandatory on-call rotations, including some nights, weekends, and holidays. Depending on project status, hours may be extended to meet deadlines or resolve issues.
Key Skills, Requirements and Competencies:
ServiceNow System Administration Certification
ServiceNow Application Developer Certification
5+ years of experience of ServiceNow Development
5+ years of experience in IT Service Management or Customer Service Management process
Overarching understanding of ServiceNow Enterprise product suite
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions: ServiceNow API’s, SSO, SAML, SSL, Web Services, REST, etc.
Ability to apply business concepts into a technical solution
Web portal development skills such as HTML, CSS, Angular JS, Bootstrap
Clear written and verbal communication skills
Category: Information Technology (IT)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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