Iron Mountain Senior Manager - A2C Product Management in Concord, New Hampshire
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
As a trusted partner to our clients there is a requirement that our Mountaineers must be vaccinated.
Reporting to the VP - Technology Product Owner Lead, the Senior Manager - A2C Product Management is a key thought leader of the A2C Transformation focused on evolving understanding the current state of our various countries and application capabilities while driving them to standardization, automation and modernization through the enterprise platforms. This leader will partner with a core team to engage with stakeholders across the company, build strategic roadmaps, focus the delivery organization and enable value for the business by enabling all technology aspects of the A2C Transformation.
A2C Transformation is a key strategic initiative for Iron Mountain. The goal is to standardize processes and technology globally while modernizing, simplifying and automating along the way. The enterprise platforms play a key role in enabling the A2C Transformation initiative. Our enterprise platforms enabling A2C spans from our Customer Relationship Platform (Salesforce), Global Operations Platform, Enterprise Data Platform and Global Finance Platform (Oracle).
This person will ensure the definition and priority of strategic business objectives and develop long term technology roadmaps that provide business value quarter over quarter. Working with stakeholders across the company, this leader will manage a focused intake process for demand on the platform balancing business capabilities and technical advancement. The product manager will also prioritize capabilities with input from stakeholders focused on business value to build out the platform roadmap
Candidate will be responsible for leading a team of product owners that enable the delivery of capabilities in an agile environment. They will also be expected to be a key thought leader that understands market trends and capabilities to spur ongoing improvement on the platform. Candidate will possess the necessary balance of strategic vision coupled with hands-on leadership when needed. Candidate should be an outstanding communicator capable of describing the business impact and cost justification of initiatives as well as the transformational potential of emerging technologies. Must possess executive presence, communication, and senior-level influencing skills.
Principal Duties and Responsibilities
Responsible for the overall A2C Transformation technology roadmap.
Manages effective stakeholder engagement across all levels. This includes the ultimate users of the platform, benefactors, executives and champions.
Defines, aligns and evolves the transformation technology strategy and vision.
Manages the demand process from small to strategic asks. Facilitates prioritization across stakeholder groups.
A talent multiplier who enables the product owners to drive focus and increase velocity
Understands and communicates the value being delivered by the platform. Maintains and communicates the overall business case of the transformation.
Ensures features are defined and groomed to enable delivery of platform capabilities
Encourages creativity and challenge traditional thinking to solve business problems
Focuses on ensuring the platform is able to scale and deliver global standard capabilities
Keeps abreast of industry trends through benchmarking, participation in professional associations, etc. in order to lead strategic business direction of the department
Number of Years of Work Experience: 7+ years as a technology professional
Understanding of working with technologies enabling A2C proccesses and its capabilities as well as subject matter knowledge of sales, customer care and billing.
Ability to understand business problems and bridge with technology capabilities
Ability to look across the technology landscape and understand the structure and relationships other applications have to enable an effective data interchange and data ingestion
Experience with Agile teams and delivery. Experience as a product owner across multiple scrum teams or product owner at a scrum of scrums level.
Strong, proven problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations
Must be committed to a culture of continuous improvement
Exceptional customer service skills, in addition to extensive experience working in a team-oriented, collaborative environment.
Must be able to communicate effectively with users, executives and senior leaders at all levels
Ability to effectively prioritize and execute tasks
Strong communication, influencing, and presentation skills
Exceptional organizational skills with the ability to manage multiple projects and teams with competing priorities.
Ability to work in a fast paced, high tech environment juggling multiple priorities while meeting deadlines
Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines
Agile Product Owner Certification
BS/BA degree in Computer Science/ Information Technology/ Data Science or related field or equivalent experience
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE