Iron Mountain Technology Jobs

y Policy Statement, <a href="">CLICK HERE</a><br><br><strong>Requisition:</strong> J00

Job Information

Iron Mountain Senior SQL Server Admin - L3 Support Analyst in Glasgow, United Kingdom

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Primary purpose of the role

Reporting to the IT Service Delivery Manager, the SQL Developer/DBA is responsible for developing fast and performant database queries, in addition to performing database maintenance tasks.

The SQL Developer/DBA will provide technical and proactive assistance to the UK Government Applications team, and engaging with other customer solutions and support services colleagues, implement effective countermeasures to ensure that system stability and performance is constantly maintained. Duties will include following best database design and development practices, as well as staying up-to-date with all relevant data security procedures and complying with all applicable data protection legislation.

The SQL Developer/DBA will be proficient in T-SQL, SSIS, SSRS and possess a good understanding of business requirements, the underlying data and ETL tools/technologies

Due to the nature of the programme/systems this role requires to support, the candidate must be a UK National who would have no issues in passing an SC security check.


  • Working in the DBA Team, ensure the management and maintenance of SQL Server Databases so that production systems perform efficiently and optimally for the UK Government customers

  • Working within the DBA Team, create and optimize stored procedures.

  • Work closely with the IT Infrastructure teams to ensure support and guidance where needed for database maintenance and monitoring.

  • Work with the cross-functional teams ensuring that changes to production databases are dealt with a controlled manner

  • Provides project support to the business by installing, configuring SQL Databases and implementing SQL clustering within the on premise UK Government environments

  • Provide a first-class reporting and data service to stakeholders.

  • Working closely with team members to deliver complex goals

  • Provides third level (tier 3) database support to internal and external customers with a high degree of customer service, quality and expertise by performing a variety of procedural, technical, and programmatic tasks.

  • Responsible for the development of technical support documentation

  • Ensures the proper handling of customer information and attention to detail in order to ensure information security compliance. Active participation in the development, support and maintenance of all aspects of security practices within your area of responsibility. Collaboration and Communications with other areas to stay informed of changes and developments that may require Information Security intervention as well as keeping other departments informed of security initiatives that may affect others

  • Collaborates with Service Desk personnel to ensure the seamless transfer of information between support tiers and demonstrates teamwork

  • Establish and maintain a working relationship with the other support teams within Information Technology

  • Provide excellent customer care and service to all internal and external users

  • Liaise with 3rd party vendors and suppliers to ensure escalated issues are dealt with appropriately

Decision Making Authority and Budgetary Responsibility

Decision making up to subject matter expert level. No budget responsibility


(What resources will the role holder have at their disposal e.g. size of budget, number of staff reporting,

include the geographical spread of these resources)

no allocated staff – will join an existing team



Iron Mountain IT (infrastructure)

To provide SME inputs where required

Iron Mountain IT (NETWORK)

To provide SME inputs where required


To provide SME inputs where required

Iron Mountain IT (service delivery)

To partner and provide a quality of service within boundaries of SLA’s, concentrating application support, break/fix and supporting the DBAs


(What qualifications or experience is needed to do the job, how long)




Degree or equivalent in IT related discipline


Formal IT qualifications in field of expertise (Microsoft MCP SQL server / MCDBA / Azure DBA Associate)


Process certifications (eg. ITIL v3)


Knowledge of a range of Corporate Technologies (e.g JAVA, .net, IIS, web services),and methodologies (scrum, agile)


Minimum 3 years’ experience in similar role


MSSQL Database Administration


SKILLS (including languages)

Fluent in English


Ability to communicate and collaborate across multiple continents with diverse personalities


British National who has lived in the UK for more than 5 consecutive years and is able to pass a Home office Security Clearance check (SC)


Ability to work under pressure


Ability to arbitrate and seek resolution to issues


Good interpersonal skills


Able to produce high quality work with minimal supervision


Able to prioritise and organise tasks whilst under pressure


Self motivated and directed


Ability to effectively prioritise & execute tasks in a high-pressure environment


Solid Business Analysis skills


Able to summarise and present summaries to Senior members of Iron Mountain


Able to build relationships and operate in a matrix structure


Very strong influencing skills at a technical level


Results-orientated, able to execute and get things done, with a high degree of personal resilience


Technically capable as an IT database administrator


Strong analytical and problem-solving abilities


Ability to manage external technology and data providers


Able to conduct and coordinate research into new processes, technologies and applications as required



Experience of database administration in large organisations


Experience in providing Level 2 support to complex software systems in large organisations (3+ years)


A strong background in problem analysis and establishing corrective action


Working in a team-oriented, collaborative environment


Track record of continual professional development


Working in the Information Management Industry


Experience in IT service delivery across different industries (3+ years)


Experience of basic SQL Database Administration



Must have UK passport, be UK based for more than 5 consecutive years and able to obtain SC security clearance


IME Characteristics

Provides Leadership

  • Plans for, and executes change in pursuit of business objectives

  • Role models and communicates Core Values and treats others with respect

  • Maintains a positive outlook, projects confidence, and communicates with clarity and empathy

  • Keeps people informed with candid, regular communication and feedback

Thinks and Acts Strategically

  • Translates business priorities into practical and achievable functional plans and objectives

  • Continually develops knowledge of the business in order to fully understand breadth of strategic


  • Anticipates opportunities and problems and addresses them without delay

Delivers Results & Manages Performance

  • Sets challenging objectives that stretch performance targets

  • Prioritises workload for maximum impact and adapts plans in line with business needs

  • Takes and communicates decisions on time, even in uncertain, challenging circumstances

Communicates Effectively

  • Communicates all information with clarity and impact

  • Chooses the methods of communication most likely to secure effective results

  • Demonstrates active listening, openly encouraging others to express their ideas and opinions

  • Demonstrates a range of influencing techniques, showing their understanding of individual

differences and the wider business priorities

Customer Focus/ Builds Relationships

  • Creates processes within team/function that support Total Customer Satisfaction

  • Ensures the team are aware of, and measuring customer data for function/country

  • Understands Iron Mountain’s industry, competitors and solutions and how these relate to customer


  • Works effectively and collaboratively within a matrix & virtual team environment

  • Builds and maintains internal and external networks

IT Competencies

  • Advises on the available standards, methods, tools and applications relevant to own specialism and

can make correct choices from alternatives.

  • Analyses, diagnoses, designs, plans, execute and evaluates work to time, cost and quality targets.

  • Communicates effectively, formally and informally, with colleagues, subordinates and customers.

  • Facilitates collaboration between stakeholders who have diverse objectives.

  • Understands the relevance of own area of responsibility/specialism to the employing organisation.

  • Takes customer requirements into account when making proposals.

  • Takes initiative to keep skills up to date.

  • Maintains an awareness of developments in the industry.

  • Analyses requirements and advises on scope and options for operational improvement.

  • Demonstrates creativity and innovation in applying solutions for the benefit of the customer.

Category: gja_Information Technology

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0041663X