Iron Mountain IT Systems Engineer - 2nd Shift in Jessup, Maryland
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
The Systems Engineer will be responsible for providing on-site support at our Jessup imaging center as well as supporting our remote imaging site(s) and FISMA central Hub.
This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Reporting to the Project Manager for Global DS Service Operations, this individual will be the on-site lead for the Service Operations team. The Systems Engineer will be responsible for the day-to-day operations and support including hardware/software management related to imaging and local network/access.
The range of activities and tasks to be undertaken by the System Engineer, Global DS Service Operations (NA) include:
Daily maintenance activities to ensure all IT operations run smoothly.
Daily support for the local imaging center and FISMA central environment.
Responsible for proper daily escalation of issues and off-hour on-call support(Monthly rotation).
Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.
Responsible for successful on-boarding of new DS customers and change requests for existing DS customers
Ensure constant systems/solution availability to meet project SLA’s
Identify & Troubleshoot Windows 10, Server 2016, SQL Database, networking and Active Directory.
Installation of hardware and software products on-site
Deploy/troubleshoot Kofax(imaging software) Batch class deployment
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.
Ability to plan strategically and have strong organizational skills
Triage, prioritize and escalate client tickets in a timely manner
Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly
Network management and support- some knowledge of switches, routers and firewalls
Basic SQL scripting/queries and PowerShell scripting experience desired
Bachelor’s degree (B.A. or B.S.) from a four-year college or universityor 5+ years of IT industry work experience
Microsoft Certified Professional (or related certification)
A+ and Network+ Certifications
ITIL v3 foundation and practitioner certification
You must be a U.S. citizen to apply and will be subject to a Government clearance investigation
- Limited travel up to 15%
Category: gja_Information Technology
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE