Iron Mountain Critical Facilities Technician, Data Center in Manassas, Virginia
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversite of electrical, HVAC, and building management systems. He/She will maintain the proper operating conditions of the compute space for all IT processing and network equipment to ensure 100% uptime for all systems. They will perform requested installations and troubleshoot systems. He/She will participate with multiple IT teams on project work as requested. He/She interfaces with employees, vendors and customers at all levels. IMDC is looking for team members who are open to learning and growing in a fast-past and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers and IMDC’s vision is required to be a success in this role. This is a full-time shift position.
Act as a first responder providing hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, CRAH, CRAK, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems
Monitor and operate IMDC’s critical power, cooling/environmental, security and support systems and facilities to meet or exceed up-time service levels
Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation
Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements
Support the safety and cleanliness of the environment and occupants by being proactive in identifying issues you see need resolution, opening tickets for maintenance and taking the needed steps to get it done. Ensure all safety procedures are adhered to while performing work
Monitor, resolve and update all Operations-assigned service tickets throughout your daily shift using IMDC’s ticketing system. This will include, but is not limited to, trouble tickets and customer installations of electrical and physical equipment
Functional Knowledge, Skills, and Competencies:
Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements.
Perform basic electrical troubleshooting, including use of an amp-meter Identify, research and support process improvement actions related to data center services.
Understand major and minor UPS and related systems’ Preventative Maintenance.
Understanding of HVAC systems.
Support Shipping and Receiving with delivery and tracking of packages internally, packaging/unpacking and loading/unloading of deliveries for customers, carriers, vendors or other offices.
Basic knowledge of building management systems.
Understanding of basic math skills.
Extreme attention to detail and procedural compliance in a fast-paced environment.
Strong sense of urgency and ability to prioritize tasks with minimal supervision.
End-user computer support and/or telecom experience preferred.
Ensure physical security of data center, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures.
Provide general cleaning of the data hall environment as needed on a regular basis.
Complete and document daily walk log of physical DC inspections for general health, power, cooling, hazards, etc.
Remain informed and up-to-date on the policies and procedures in the Service Now knowledge base.
Intermediate PC skills with demonstrated proficiency in Microsoft Office Suite. SharePoint proficient.
Over-time work is required based on the needs of the business. Working hours are varied and nights, weekends and holidays may be required.
Business Expertise : A Critical Facilities Technician must have a level of competence working in a mission critical environment. They will be required to follow best practices defined for the data centers.
Leadership: This role will be responsible for the support and efficient operation of the data center.
Problem Solving: This role will be required to troubleshoot and resolve minor to major problem with the Data Center facility equipment and also assist with problem situations with the electrical and mechanical plants. Understanding of electrical and mechanical systems in a critical operations environment and ability to read one-line drawings. Can troubleshoot all types of RTU, CRAC, CRAH’s. Able to create a checklist and follow it in order of arrangement without losing track of completed tasks. Experience managing small-sized projects with minimal supervision. Ability to quickly troubleshoot a range of technical situations with diverse scope and complexity in a critical operations environment and resolve effectively and efficiently.
Nature of Impact: The efficient operation of the compute spaces physical plant supporting the data center has a direct impact on both internal and external customers.
Area of Impact: This role has impact on the IMDC business line.
Interpersonal Skills: Must be able to communicate clearly and effectively in English, both verbally, typed and written. Includes reading, comprehending, and following documentation written in English. Strong organizational skills, must be able to work independently and in team environment.
Job / Physical Requirements/Qualifications: (Define the physical demands and/or travel requirements necessary to meet the minimum requirements of the role)
A.) Physical Requirements:
Reach and stretch to position equipment and fixtures while maintaining balance
Able to safely climb a twelve (12)-foot ladder and reach at arm’s length without losing balance
Bend or twist the body into unusual positions while working with tools or equipment
Perform physical tasks for the entirety of your shift without becoming overly tired
Use hands to manipulate small wires and objects
Work in a noisy environment
Work at depths, such as under raised floors
Must be able to lift or push fifty (50) lbs. to include standing, bending and kneeling as needed to perform this task
Able to walk, sit or stand for long periods of time
Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition
Able to squeeze a hand-tool for twenty plus (20+) repetitions without causing or exacerbating any injury or medical condition
B.) Travel Requirements: % Total travel: 0%
C.) Utilization of Time and Equipment: (Allocate the % of a total day. Total does not have to equal 100%)
30% Laptop / desktop computer, telephone
60% Lifting, moving, installing critical infrastructure tools and equipment 10 - 50 lbs
10% Inventory, upkeep, and general tasks.
D.) Licenses & Certifications Required: Security clearance via Government or other agency background check may be required for customer support.
One (1) to two (2) years’ experience in a critical operations environment. Data center experience preferred. One (1) to two (2) years’ experience with chiller plants preferred. Technical (Military/Trade School) training and/or two plus (2+) years relevant experience preferred.
Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE