Iron Mountain ServiceNow CMDB Specialist in Manassas, Virginia
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
ServiceNow CMDB Specialist
The ServiceNow CMDB Specialist is part of the Service Management team that designs, plans, implements, executes and supports processes, procedures and ServiceNow globally for Iron Mountain Data Centers (IMDC). This role works with key stakeholders to develop solutions that satisfy the business needs of the CMDB. Works directly with end users/customers to resolve support issues within ServiceNow. Configures and customizes the ServiceNow CMDB and associated functionality including UI/forms, relationship, data validation/certification and reporting needs. Responsible for the data integrity and CI mapping relationships within the ServiceNow CMDB.
Act as a subject matter expert (SME) on the ServiceNow CMDB
Promote ServiceNow and CMDB best practices and recommend out of the box solutions where appropriate.
Maintain CI Class, Attribute configuration and CI relationship
Maintain Data Certifications and CMDB Health Dashboard
Maintain reconciliation roles
Responsible for the health, data integrity and overall relationships for the ServiceNow CMDB.
Build transform maps to import external data sources and maintain integrations
Responsible for providing services, asset tracking, administration, and management
to support a highly reliable CMDB
Setup and Maintain business service and service offering mapping structure
Building and maintaining an updated knowledge base, scheduled and ad-hoc reporting, dashboard visibility supporting CMDB upkeep
Key Skills, Requirements and Competencies:
Bachelor degree with at least 4-7 (four to seven) years’ experience in a service management, software administration, system engineering or process-development role
At least 1-2 years of Comprehensive experience with ServiceNow platform
3+ years professional experience in Configuration Management development, CI Discovery, and CMDB integrations, with a specific focus on ServiceNow CMDB. Experience with Flexera FlexNet Manager is a strong plus.
Operational execution at an extremely high level of performance
Strong written and verbal communication skills, both internally and with external customers required
Excellent documentation abilities
High level of attention to detail
Strength in process analysis, refinement, and development required.
Ability to collaborate and build consensus across departments and among stakeholders.
Ability to work independently as well as in a team environment
Willingness to learn and demonstrated drive to reach goals
Recent experience with ServiceNow platform and CMDB
Ability to approach your work with a can-do mentality, you do not accept the status-quo, you aim to keep evolving it while asking why we do something and not just executing
Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
US : Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
CAN : Iron Mountain Canada Corporation (“Iron Mountain”) is an equal opportunity employer and employs qualified individuals based upon job-related qualifications regardless of race, religion, colour, sex, national origin, age, disability, sexual orientation, or any other status protected under applicable provincial, federal, or local law.
Ontario: Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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