Iron Mountain Technology Jobs

Job Information

Iron Mountain Senior Critical Facilities Technician, Data Center in Phoenix, Arizona

Overview

Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.

Responsibilities

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversite of electrical, HVAC, and building management systems. He/She will maintain the proper operating conditions of the compute space for all IT processing and network equipment to ensure 100% uptime for all systems. They will perform requested installations and troubleshoot systems. He/She will participate with multiple IT teams on project work as requested. He/She interfaces with employees, vendors and customers at all levels. IMDC is looking for team members who are open to learning and growing in a fast-past and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers and IMDC’s vision is required to be a success in this role. This is a full-time shift position.

  • Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements.

  • Perform basic electrical troubleshooting, including use of an amp-meter Identify, research and support process improvement actions related to data center services.

  • Understand major and minor UPS and related systems’ Preventative Maintenance.

  • Understanding of HVAC systems.

  • Support Shipping and Receiving with delivery and tracking of packages internally, packaging/unpacking and loading/unloading of deliveries for customers, carriers, vendors or other offices.

  • Basic knowledge of building management systems.

  • Understanding of basic math skills.

  • Extreme attention to detail and procedural compliance in a fast-paced environment.

  • Strong sense of urgency and ability to prioritize tasks with minimal supervision.

  • Rack/Stack/Configure hardware.

  • End-user computer support and/or telecom experience preferred.

  • Ensure physical security of data center, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures.

  • Provide general cleaning of the data hall environment as needed on a regular basis.

  • Complete and document daily walk log of physical DC inspections for general health, power, cooling, hazards, etc.

  • Remain informed and up-to-date on the policies and procedures in the Service Now knowledge base.

  • Intermediate PC skills with demonstrated proficiency in Microsoft Office Suite. SharePoint proficient.

  • Over-time work is required based on the needs of the business. Working hours are varied and nights, weekends and holidays may be required.

Qualifications

A. Physical Requirements: Walking, standing, sitting, lifting 50 lbs. bending, climbing

•Able to sit and stand for long periods of time.

•Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition.

•Able to squeeze a hand-tool for twenty plus (20+) repetitions without causing or exacerbating any injury or medical condition.

•Able to safely climb a twelve (12)-foot ladder and reach at arm’s length without losing balance.

B. Travel Requirements: 10%

C. Utilization of Time and Equipment:

1.Laptop / desktop computer, telephone 70%

2.Must be able to lift fifty (50) lbs safely over your head. To include standing, bending and kneeling as needed to perform this task. Server lifts can be utilized where applicable. Movement of cable, IT gear, support infrastructure, and related equipment.

D. Licenses & Certifications Required: HP / IBM Self Maintainer Certified, A+ Server Certification

E. Preferred Education: High School / Preferred Experience: 2-4 Years

F. Must be available to be on call Bi-Weekly supporting 24/7 Data Center

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2019-20592

Category Information Technology

Type Full-Time

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