Iron Mountain Technology Jobs

Job Information

Iron Mountain Service Delivery Technician, Data Center (2nd Shift) in Phoenix, Arizona

Overview

Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.

Responsibilities

This position will be responsible for the day-to-day operational needs of the data center facilities which is a 24 X 7 operating environment. He/she will maintain the proper operating conditions of the compute space for all IT processing and network equipment to insure 100% uptime for all systems. They will perform requested installations and troubleshoot systems. He/she will participate with multiple IT teams on project work as requested.

Provide remote hands support for any request requiring actions within the data center space to include but not limited to, server / network equipment racking, provisioning power for new rack installations, all data cabling and provide hands on support for problem resolution

Assist with and conduct failure analysis of all computing / network systems

Install network structured cabling and other infrastructure components

Monitor and react to alert / alarm conditions generated from management system

Conduct preventative/minor corrective maintenance routines in conjunction with various hardware maintenance programs

Develop, update and maintain all standard operating procedures for data cabling

Physically monitor all compute spaces for proactive maintenance

Perform server, network device, and storage array hardware troubleshooting.

Perform advanced structured cabling tasks including termination of fiber (fusion splice), twisted pair, and coaxial copper runs.

Be proficient in extending various types of network circuits including OC-n, DS1/3, Gigabit Ethernet, and wavelength

Be knowledgeable concerning meet-me-room and carrier POP layout, installations, and maintenance

Perform basic electrical troubleshooting, including use of an amp-meter

Knowledge of basic electrical theory including Ohm's Law, AC power, power/voltage/current relationship, grounding, and electrical circuits.

Be able to use network troubleshooting tools including light meters, OTDRs, and packet analyzers

Knowledgeable concerning shipping and receiving of complex data center equipment including storage arrays. Basic carpentry skills are useful.

Ability to perform remote hands tasks on a variety of data center equipment including servers, storage arrays, and network devices

Knowledge of best data center practices, such as hot aisle cold aisle rack configurations, how to rack and cable to maximize cooling

BCSI and/or A+ certification desired. Three years structured cabling experience strongly desired

Qualifications

A data center specialist must have a high level of competence working in a data center environment. They will be required to follow best practices defined for the production and backup data centers. They must use past experiences and draw upon organizations such as BICSI and AFCOM to insure best practices are being instituted and maintained in the data center environment

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2019-22515

Category Information Technology

Type Full-Time

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