Iron Mountain Sr. IT Application Support Engineer (Level 3) in Reguły, Poland
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Job title: Sr. IT Application Support Engineer (L3 Support)
Worker type: Regular
Schedule: Full time
Workplace type : Remote
Location : Poland
Candidates must have Polish citizenship and being available to work from Poland.
The Sr. IT Application Support Analyst (Level 3 Support) will be part of the Global Product Support organization.
This organization supports Digital Solutions at Iron Mountain. Digital Solutions enable full lifecycle management for Customers’ physical and digital records and information and provide predictive insights into that information, through a consumer quality user experience.
This critical organization is instrumental in supporting Iron Mountain customer's digital transformation and expanding Iron Mountain's relevance as global Information Management Services provider.
We are looking for a talented Sr. IT Application Support Analyst who has the experience necessary to monitor, troubleshoot and maintain the stability and performance of applications deployed on customer Premises and cloud services.
The candidate has in depth knowledge of IT service delivery principles, incident management, problem management, and change management.
The candidate has a solid understanding of Windows Servers configuration and troubleshooting, IIS configuration and troubleshooting in order to onboard new clients onto Envision digital solution platform.
When needed, this candidate will provide technical leadership to other team members and will The ideal candidate will review reported incidents, will perform root cause analysis and deep diagnostics while maintaining ownership of the relationship with the client until the incident is resolved. In addition to solid technical, analytical, and troubleshooting skills, the candidate must have great customer service skills allowing them to confidently interact with customers and explain highly technical concepts in simple, easy to understand terms. Proactive communication and engagement with product owners, sales, engineers and devops teams are required.
Key responsibilities :
Troubleshoot and analysis of system issues as they arise
Join critical incident calls for priority issues as the Digital Solution Expert
Work with Engineering and PS teams to troubleshoot and resolve issues
Analyze & Enhance digital platforms in terms of solution, stability & scalability
Assure that service and change requests are reviewed, responded to, and resolved in a timely manner.
Assist with escalated requests or issues to achieve high customer satisfaction and maintain involvement though resolution.
Onboard and configure new clients
Bring Efficiencies in solutions by automating our solutions & reducing turnaround time
Apply best practices in IT service delivery principles , incident management, problem management, and change management
Coordinate and system changes and represent the team on Change Management meetings
Customer Focused mindset to provide exemplary customer service
Excellent stakeholder management skills and experience in dealing with business stakeholders
On call duty rotation
Minimum Bachelor’s degree or equivalent experience.
Strong communication, collaboration and problem-solving skills with a track record of delivering production grade systems in a team environment
Strong Experience with Windows Servers implementation and configuration.
Strong Experience with SQL Servers and Oracle Servers implementation and configuration.
Experience in writing and SQL Running Queries, Stored Procedures, Triggers etc.
Strong Experience in installing and configuring desktop applications and Tools.
Experience with Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files or Nuxeo strongly desired
Experience in TCP/IP and in troubleshooting Network Issues.
Excellent written and verbal communications skills with external customers.
Experience in document management desired
Excellent ticketing experience
Excellent remote troubleshooting experience
Excellent customer service skills
Familiarity with, REST API technologies desired
Good documentation skills and experience writing support documentation
Good training and knowledge transfer skills and experience
Experience with service oriented architecture and web platform applications
Experience working with and coordinating issue resolution with 3rdparty vendors Proprietary & Confidential
What’s in it for you?
Be part of an ever-evolving global organization focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from teammates who share your passion for art.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, and financial wellbeing.
Our clients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.
If you share our values and our enthusiasm, bring your best self to work. We insist!
Category: Information Technology
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to firstname.lastname@example.org. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE