Iron Mountain Senior Systems Engineer - L3 Support in Remote, Florida
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Sr. Systems Engineer, Level 3 Support will be part of the Global Product Support organization. This organization supports Digital Solutions at Iron Mountain. Digital Solutions enable full lifecycle management for Customers’ physical and digital records and information and provide predictive insights into that information, through a consumer quality user experience. This critical organization is instrumental in supporting Iron Mountain customer's digital transformation and expanding Iron Mountain's relevance as global Information Management Services provider.
We are looking for a talented Sr. Systems Engineer who has the experience necessary to help build out our existing infrastructure and troubleshoot problems as they arise. We are a growing team creating an exciting new product utilizing the latest technology in machine learning and cloud services, in addition to supporting existing digital solutions across multiple platforms. The ideal candidate for this position can prioritize mission critical tasks and coordinate expansion of our system so updates and other maintenance tasks do not get in the way of daily operations. In addition to solid technical, analytical, and troubleshooting skills, the candidate must have great customer services skills allowing them to confidently interact with customers and explain highly technical concepts in simple, easy to understand terms. Further experience with Google Cloud Platform and Release Management process is strongly desired.
Competitive Salary(DOE) + Bonus Program
Comprehensive Benefits Package
Paid vacation, paid holidays, paid sick/personal time
401K with company match
Employee Stock Purchase Program
EAP- Employee Assistance Program
Analyze & Enhance digital platforms in terms of solution, stability & scalability.
Bring Efficiencies in solutions by automating our solutions & reducing turnaround time.
Coordinate system changes and represent the team on Change Management meetings
Troubleshoot and analysis of system issues as they arise
Customer Focused mindset to provide exemplary customer service
Join critical incident calls for priority issues as the Digital Solution Expert
Work with Engineering teams to troubleshoot and resolve issues
Create and maintain system documentation and support processes
Work with Project Management, Sales, and Implementation teams on Proof-of-Concepts and customer onboardings
Excellent stakeholder management skills and experience in dealing with business stakeholders.
Identify areas of process improvements and automations
Has in depth knowledge of IT service delivery principles , incident management, problem management, change management
Strong communication, collaboration and problem solving skills with a track record of delivering production grade systems in a team environment
Motivated individual who learns quickly, has pride in building a new product and can engage others to accelerate technical solutions
Minimum Bachelor’s degree or equivalent experience
Experience in working with geographically distributed teams
Excellent written and verbal communications skills with external customers
Experience with Google Cloud Platform strongly desired or other cloud platforms
Experience with AWS Cloud platform plus
Experience in Document Management desired
Strong Experience in Linux
Experience with Bash scripting
Excellent Ticketing Experience
Excellent Remote Troubleshooting experience
Excellent Customer Service Skills
Familiarity with Splunk desired
Familiarity with Docker, Kubernetes, ElasticSearch, REST API technologies desired
Experience with Content Service Platforms (CSPs) such as Alfresco, Hyland, or Nuxeo strongly desired
Experience with MoogleDB a plus
Experience with SQL and database concepts and the ability to write complex SQL queries
Good Documentation Skills and experience writing support documentation
Good Training and knowledge transfer skills and experience
Experience with server oriented architectures and web platform applications
Experience working with and coordinating issue resolution with 3rd party vendors
Multilingual in either German, French, Spanish is a plus but not required
Be self motivated with minimal supervision
Be able to work in a fast paced collaborative environment with a global team
Minimum 8 years experience in leading & supporting Enterprise level applications
BS, MS or MBA from accredited/recognized university
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE