Iron Mountain Systems Engineer in St Louis 1 Archive Dr, Missouri
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Primary purpose of the Role
The Systems Engineer will be responsible for providing on-site support at our St Louis imaging center as well as supporting our imaging and file transfer central environment.
This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high volume environment. Reporting to the Project Coordinator for Global DS Service Operations, this individual will be a part of the Service Operations team. The Systems Engineer will be responsible for the day-to-day operations and support including scanning, imaging and managing file transfer.
This role requires the resource to work in shifts. The possible shift hours : 10AM-6:30PM CT or 2PM – 10:30PM CT
The range of activities and tasks to be undertaken by the Senior System Engineer, Global DS Service Operations (NA) include:
Daily maintenance activities to ensure all IT operations run smoothly.
Daily support for the local imaging center and for the on prem central environment.
Responsible for proper daily escalation of issues and off-hour on-call support.
Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry proven best practices.
Responsible for successful on-boarding of new DS customers and change requests for existing DS customers
Ensure constant systems/solution availability to meet project SLA’s
(External and Internal Contacts)
Service Operations Leadership Team
DS Global Business Teams
IT ServiceDesk and Desktop Support
IT App Support & Infrastructure Groups
(Nature of interaction)
Driving / delivering on support commitments
Improving Service Operations
Extensive experience with remote control tools, Windows 10, Server 2016, SQL Database and Active Directory.
Installation of hardware and software products remotely and at customer locations.
Deep understanding of the various IT functions
Providing technical support for hardware and software products on-site.
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.
Strong organizational skills
Ability to plan strategically
Willingness to work with numerous deadlines on a wide variety of initiatives in an environment where priorities may change quickly
Network management and support- some knowledge of switches, routers and firewalls
PowerShell scripting experience desired
Bachelor’s degree (B.A. or B.S.) from a four-year college or university or 5 to 10 years of IT industry work experience, with at least 5 years developing and executing strategic plans and/or project portfolios or an equivalent combination of education and experience.
ITIL v3 foundation and/or practitioner certification is desirable.
- Limited travel up to 15%
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE