Iron Mountain Client Principle- Insight Professional Services EMEA in United States
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Client Principles- Insight Professional Services EMEA
As a Client Principle you provide executive oversight and strategic engagement with the client executive stakeholders. Helps shape the client executive thinking into the services / applications being delivered. Delivers guidance into the art of the possible and a roadmap to get there. Ensures the quality of documentation from the functional and technical architects throughout the workshop and design phases. Is accountable for the sign off of the artifacts created during the Design phase including, user stories, sprints & deliverables, documentation, final scope and acceptance criteria.
Additionally due to the nature of the Spanish territory, you will also be expected to be able to perform multiple roles, including that of the functional architect where required during the client engagement.
Organising and managing client workshops during the kick off and design phase to ensure that all relevant stakeholders are involved.
Clear communication of the project background, goals, objectives, timescales and budget.
Develop and nurture positive and collaborative client relationships
Identify opportunities where Iron Mountain Solutions or Professional Services can assist prospective and existing clients.
Assist pre-sales activities by functioning as a Professional Services SME for clients and internal teams.
Create and manage all project documentation including but not limited to budget/finance reports, staff utilisation, risk register, decision logs, project status reports and comprehensive implementation plans.
Ensuring the Project Manager has all the resources required to complete the project.
Leading the design workshops and publishing the documentation prepared by the functional & technical architects.
Ensuring that the client can prioritise functional requirements during the sprints based upon recommendations on impact, urgency and cost.
Ensuring the solution engineers can work from the design documentation.
Finalising the scope of work, terms and conditions, payment milestones, resources, process for scope changes, functionality changes.
Closing the project at its completion and handover to customer success.
Translate client needs into executable Statements of Work as part of the formal contracting process
Capturing all of the functional requirements outlined by the client throughout the design phase of the application.
Helping the client prioritise those functional requirements based upon impact, urgency.
Ensuring a high quality functional design document is published to the client principle as part of the scope of work package.
Ensuring that the functional design document is agreed by the solution engineers and technical architects that it can be implemented.
Ensuring that the client principle has an accurate number of hours allocated to the implementation of the functional design.
Works with the client team and internal iron mountain teams to ensure that the workflows are deliverable and that they deliver the necessary information / data / objects in the correct way to make the solution function.
10+ years of experience as a consultant/professional services lead with a demonstrated track record of delivering successful digital projects.
5+ years of direct implementation experience with all aspects of the Nuxeo platform from deployment to development of advanced business solutions and workflows; relevant Nuxeo certifications are a plus.
Understanding of managing complex client projects and requirements with engagement up to C level.
Demonstrate knowledge and confidence in executing and implementing implementation best practices, Agile development, methodologies , and content services platform technology.
Able to write business reports and business cases for the outcomes / potential outcomes of a project / change. Be able to demonstrate return on investment & cost analysis.
Good understanding of Content Services Platforms, the marketplace, Enterprise IT architecture and landscape.
What we offer
Be part of an ever evolving global organisation focused on transformation and innovation.
A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
Global connectivity to learn from 26,000+ teammates across 52 countries.
Be part of a winning team who embrace diversity, inclusion, and our differences.
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
In return Iron Mountain offers excellent remuneration, training and prospects associated with a global super brand.
Category: Information Technology Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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